Customer service and operations support for the legal service providers
Most legal service providers deliver poor customer experiences. We help make you the exception!
The fact is...it doesn't matter how great of a Lawyer you are if you don't have any clients
Your customers come to you at some of the most uncertain and stressful times of their lives. They're looking to you for an understanding of what their options are and to feel seen, heard, and supported.
Most law firms fail here.
You're missing an opportunity to establish trust and a relationship with consumers that data tells us, can turn them into customers faster and more often.
Here are some shocking stats:
- A 5% increase in customer retention can lead to profitability gains of 25-90%
- The biggest challenges for customers seeking legal services are lack of responsiveness, clear communication, and follow-up
- 86% of customers will pay more for a great customer experience
- It's easier and more cost-effective to retain customers than to acquire new ones
Does this sound like you?
Would you like to:
- Not enough time to make changes to how things are done in your firm cause you're too busy supporting clients
- Not sure what to do to improve customer reviews and feedback
- Working 50+ hours per week and still feel like there's so much to do
- Feeling like you need more support to clearly communicate with clients more consistently
- Want to be more responsive to clients but don't feel like there's room in your day to do that
- You know that better follow-ups would lead to more clients
- Don't know where to start with implementing necessary operations and services tools
- You want your clients to feel seen, heard and supported
- You know improving your customer service and operational efficiencies will differentiate you from your competitors
- Increase your referral rates
- Receive better customer reviews
- Close more leads
- Receive less angry client calls
- Keep clients updated on their matters without having to personally update them every single time
- Create more ease for you and your staff in gathering pertinent client information
- Spend less time setting client expectations and know the client has the information they need to feel confident working with you
- Be a client's first choice in legal service support
- Do less work onboarding new clients
Then you'll love our services!
What we do & How we do it
We Assess! This is phase #1, where we define the desired experience you want for your clients and evaluate what pitfalls are keeping you from the outcome. In the end, we wrap it into a clearly outlined action plan.
If you choose to have me support the implementation of the action plan, we move to Phase #2. I begin supporting you and your team in implementing the steps of our action plan using your current tech stack and make changes as needed over a 90-day period at $1197/month.
Hey, I'm Brittney
I'm a Customer Experience Strategist, Certified Operations Director, and the solution to your retention woes.
I'm here to help you craft an exceptional experience for your customers so that don't hesitate in renewing when the time comes because they feel seen, heard, and valued in your program. Our work together goes beyond just onboarding.
The byproduct of this work together is an increased customer retention rate, your bookkeeper impressed (because, you know, profit growth), and taking a proactive approach so you can serve more customers without sacrificing quality or sanity.
Client Love
Jenn Leavitt
Digital Marketer
Brittney is a dream.
Working with her has completely changed the way I run my business. She cares deeply about you and your team's well being and how youre client feels on the other end.
Mia Francis-Poullin
Agency Owner
Brittney is the real deal.
When I think of customer experience, not just the operations stuff but the FEELINGS piece, I think of Brittney.
Toni McCoy
Small Business Owner
Her attention to details is unmatched!
Brittney is thorough in her planning and processing. She goes the extra mile to make sure a project is done right, and not just complete.
What to Expect
We dive deep into what you want clients to experience after they invest with you so we can create your desired outcome.
With just one additional renewal you'll have made back your investment.
Stop being "ON" all the time. Know your clients are in good hands - even if they aren't yours. Plan your next vacation without worry.